Customer Satisfaction Survey Solution - Leading CSAT and NPS survey solution in Hong Kong

Customer Satisfaction Survey

Understand customer needs to
brigde the gap between
your product/service and your customers

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Enterprise Form Solution

Create custom solutions for your form digitalization needs
including staff forms, Enquiry form, Service requestion forms
with confirmation.

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Employee Engagement System

Create staff solutions for your business engagement needs
including form service level review,
product enhancement program with realtime feedback conclusion.

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On-premise Customer Satisfaction Survey Solution

With our Customer Satisfaction Survey System, Fuel your business growth by listening and taking action on the evolving needs of your target markets.

And Protect your data of your customer by leading encryption technology.

Automated Survey Reminders

Create and customize surveys according to your business's specific needs and requirements. You can tailor the questions to measure customer satisfaction, loyalty, and overall experience levels, among other factors.

Collect Customer Feedback Data

Automated reminders to encourage customers to complete surveys promptly. This feature ensures that you collect feedback from as many customers as possible and reduces the chances of missing crucial insights.

Actionable Insights powered by GPT

Actionable insights that enable you to take corrective actions to improve customer satisfaction levels, increase loyalty, and enhance the overall customer experience

//Create Secured Customer Survey

to encrypt sensitive feedback data

We help you to gain actionalble insight from your data

Customer Satisfaction Survey

Measure customers' satisfaction on products or services, overall experience, and interactions with your business

Rich types of quesiton/answer types for survey

Net Promoter Score (NPS) Survey

Measure customer loyalty and the likelihood of customers recommending your business to others.

Customer Effort Score (CES) Survey

Measure how easy or difficult it is for customers to accomplish their goals when interacting with your business.

Post-Purchase Survey

Gather feedback from customers after they have made a purchase to understand their satisfaction levels and identify areas for improvement.

Customer Service Survey

Measure customer satisfaction with your customer service interactions, such as phone calls, emails, or chats.

Product Development Survey

Gather feedback from customers about potential new products or product features to help inform product development decisions.

Customizable Surveys

create and customize surveys according to your business's specific needs and requirements.
tailor the questions to measure customer satisfaction, loyalty, and overall experience levels, among other factors.
design layout to fit your corporate images
personalized your thank you message to appriciate the customer's feedback

GPT Powered Analytic

Identify key themes and topics.
Analyze sentiment and emotion.
Generate reports and visualizations.
Uncover insights from open-end text responses
Freely search for findings

Latest Applications

There are many application cases of our system, latest clients applications are here.

staffs Satisfaction Survey

Listed Co | Heathcare

Restaurant Survey

Local Restaurant Chain| F&B

Claim Form

Insurance Company / Insurance

Event Registration

PR Company | PR/Marketing

Employees 360 Review

Asset Management Co| Finance

Visitor Research

Overseas Promotion Agency/ Government

Amazing features

Comes with the exact features you need to create the perfect forms and survey in no time

20 QUESTION TYPES

From radio button based questions to matrix based questions Online-Survey.Net has all the questions you need to create your survey as well as NPS, CSAT and CES question to mesure your staffs satisfaction.

CONDITION LOGIC RULES

Show or hide dynamic questions, pages or thank you messages based on your staff's answer. Using our rules builder you will be able to set up skip logic and branching conditions within your surveys in just a few minutes.

MULTI-LANGUAGE

Not everyone speaks english, thats why online-survey.Net supports all common languages and let you translate your surveys and forms labels using the auto translate features or to export them in JSON/XML to send them to your translators.

MULTI SECURITY LEVELS

Protect your surveys access using our unique extensible security pipeline that let you add layer of protections like passwords, captcha, logins or your own remote http functions to prevent unauthorized access to your forms.

staff PANELS

Create staffs panels structures that you can fill with new data, for which you can reuse in your campaigns, forms or re-use existing data from your favorite Microsoft SQL Server tables, CRM's or Excel CSV files.

3RD PARTY INTEGRATION

Beside having its source code available online-survey.net integrates easily with third party services like Microsoft/SAP to get the most out of your survey and forms. External developers can also use our REST API to integrate with online-survey.net.