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| How do Dell Doing? I'm committed to monitoring the quality of Dell's services provide, as part of an ongoing improvement process. We would appreciate your feedback. |
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| 1. Please rate the following aspects |
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| 2. Overall, how do you rate the quality of services Dell's provide? |
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| 3. Overall, is our performance ... |
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| 4. Based on our performance, how likely is it that you will come Dell in the future? |
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