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| 1. Have you ever travelled by Hong Kong Dragonair? |
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| 2. Why do you choose Hong Kong Dragonair?* |
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| 3. How do you know Hong Kong Dragonair?* |
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4. How do you feel about this airline in the following aspects?
(5=excellent, 4=good, 3=fair, 2=satisfactory, 1=bad) |
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5. Please rank for this airline in general.
(5=excellent, 4=good, 3=fair, 2=satisfactory, 1=bad) |
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| 6. Compare with the low budget airline, you will choose.... |
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| 7. If you are going to travel to China, you will choose.... |
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| 8. What is the reasonable price for the Dragonair from Hong Kong to Beijing? |
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| 9. What should the Dragonair to do for improvement?* |
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| 10. Will you recommend HK Dragonair to the others? |
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| 11. Do you think that the Dragonair can provide the qualified services to you? |
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