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Professional in Market Research!

Part I: The organization

 

This part of the questionnaire will be used to compare different types of non-profit organizations, for which some basic information on your company is needed. Please give only one answer per question unless otherwise stated.

1.

What is the main focus of your organization?


 
2. Is your organization a charity?
3.

How many paid staff are working for the organization?


4. How many volunteers are working for the organization?

5.

Which year was the organization founded?


6. What are your organization's sources of income? Please indicate for each source the percentage of your organization's total income. More than one answer can be given.
Government funding - Percentage of total income:
Business sponsors - Percentage of total income:
Individual sponsors - Percentage of total income:
Profit - Percentage of total income:
Other (please specify):
7.

Where is your organization located?


Part II: Non-profit marketing communication

 

This part of the questionnaire is focused on trends in non-profit marketing. Please fill out the below questions on how marketing is used in your organization. Please give only one answer per question unless otherwise stated.

8.

Does your organization make use of marketing communication?


 
9.

Does your organization have a budget for marketing activities?


 

 

 

 
10.

Which communication activities does your organization use? Please tick the  appropriate column to indicate who is responsible for the following activities. More than one answer can be given.

StaffVolunteerExternalNot used
Public & Media Relations
Advertising Design
Media Buying
Media Promotions
Government Relations
Speech Writing
Event Marketing
Event Management
Data Base Management
Direct Marketing
Street Promotions
Product Launch
Publicity Stunts
Writing and Editing
Web Design
Crisis Communications
Strategic Marketing / Communication Planning
Media Training
Fund Raising
Other (please indicate below)
11. Please indicate if there are any other marketing activities your organization uses, and who is responsible for them.

12.

Please indicate the importance of these communication activities for your organization. Please tick the appropriate column.

Not usedUnimportantA bit importantVery importantMost important
Public & Media Relations
Advertising Design
Media Buying
Media Promotions
Government Relations
Speech Writing
Event Marketing
Event Management
Data Base Management
Direct Marketing
Street Promotions
Product Launch
Publicity Stunts
Writing and Editing
Web Design
Crisis Communications
Strategic Marketing / Communication Planning
Media Training
Fund Raising
Other (please indicate below)
13. Please indicate if there are any other marketing activities your organization uses, and how important they are.

14.

 Does your organization make use of external marketing/communication specialists/agencies?

15.

Would you be interested in hiring a marketing or communications agency if it
would fit within your organization’s budget
?


 
16.

What kind of services do you expect a communication agency to provide you with? Please tick the appropriate box to indicate their importance for you.

Not usedUnimportantA bit importantVery importantMost important
Public & Media Relations
Advertising Design
Media Buying
Media Promotions
Government Relations
Speech Writing
Event Marketing
Event Management
Data Base Management
Direct Marketing
Street Promotions
Product Launch
Publicity Stunts
Writing and Editing
Web Design
Crisis Communications
Strategic Marketing / Communication Planning
Media Training
Fund Raising
Other (please indicate below)
17. Please indicate if there are any other marketing activities you expect a communication agency to provide your you with, and how important they are.

Please go to question 22.

18.

Which communication agencies are providing your organization with marketing and communication services?


19.

What are their main tasks? Please describe shortly.


20.

Why has your organization chosen these companies?


21.

How did you find these companies?


 
22.

Which of these points would you take into consideration when hiring an external marketing or communication specialist/agency? Please tick the appropriate column to indicate their importance.

Not important at allVery unimportantA bit importantVery importantMost important
Low fees
High level of service
Ethical conduct
Corporate Social Responsibility
Personal approach
Flexibility (e.g. working hours)
Affinity with your organization's cause
Reliability
Availability (e.g. available for questions/meetings)
Involvement (e.g. how much your organization is being involved in the agency’s work)
Other: (please indicate below)
23. Please indicate if there are any other points you take into consideration, and how important they are.

24.

What sources of information would you use when choosing a communication agency? Please write a “1” under the most preferred source, a “2” under the second-most preferred source, etc.

Website
Email
Letter
Folders/Flyers
Advertisements
Posters
Regular marketing mail
Word-of-mouth
Other (please indicate)
25. Any other remarks

This is the end of the questionnaire. Thank you very much for your time.


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